Mi Plaza Group

Complaints Book

1. Consumer Information

Full Name

Document Type

Document Number

We will send the response and confirmation to this email.

Phone

2. Claim/Complaint Details

Type

Claim (Disagreement related to products or services.)

Complaint (Discomfort or dissatisfaction regarding customer service.)

Detail of the Claim/Complaint

Describe the facts clearly and in detail.

Consumer's Request

Specify clearly what you are requesting (e.g., refund, exchange, apology, etc.).

Attach File (Optional)

Max file size: 5MB. Allowed types: jpg, png, pdf, doc(x), xls(x), txt, zip, rar

3. Declarations and Submission

The formulation of the claim does not prevent resorting to other dispute resolution channels nor is it a prerequisite for filing a complaint with INDECOPI.

The provider must respond to the claim within a period not exceeding fifteen (15) business days, and may request an extension.